Terms and conditions of sale

1. Scope

These terms apply to every order placed on the online shop Naila Market, operated by Mustapha Ouaguenouni (CBE 0775.233.304, VAT BE0775233304). By confirming your order you accept them.

2. Products and prices

Prices are in euros, including Belgian VAT. Pictures are for illustration. Offers are valid while stocks last.

If a product is no longer available, the shop may suggest a replacement; without your agreement the product is removed from the order and you are not charged for it.

3. Order

The order is concluded when you confirm it on the site. You receive a confirmation by email with a link to follow it. As long as the shop has not started preparing it, you can cancel it from that link.

4. Collection and delivery

For a delivery, the shop agrees the time with you by phone. Fees and the minimum amount are shown in the basket before you confirm. Available options:

• Collection in store (place verte 12), free of charge: Retrait gratuit au magasin de Soignies..
• Zone 1: minimum order €50.00, delivery fee €4.99.
• Zone 2: minimum order €75.00, delivery fee €4.99.
• Zone 3: minimum order €150.00, delivery fee €7.99.
• Zone 4: minimum order €150.00, delivery fee €11.99.

5. Payment

Payment on receipt: in cash or by card (Bancontact) at the counter, or at the door on delivery.

Online payment when ordering, through the payment provider Mollie. Card details never reach the shop.

6. Tobacco and alcohol

Tobacco products, e-cigarettes and smoking products are not sold online.

Alcoholic drinks are sold only to people aged 18 or over. Proof of age may be requested on handover; without it, the alcohol is not handed over.

7. Right of withdrawal

You have 14 days from receipt to withdraw from the purchase, without giving any reason. Tell us by email at marketnaila@gmail.com (for example: “I withdraw from my purchase, order no. …”) and bring the products back to the shop within 14 days. You are refunded within 14 days, with the same means of payment.

This right does not apply to perishable food and goods that deteriorate quickly (fresh, chilled, frozen), nor to sealed goods unsealed after delivery that cannot be returned for health or hygiene reasons.

8. Conformity

Products benefit from the legal guarantee of conformity. If a product is damaged, incomplete or not what you ordered, tell the shop as soon as possible: it will be replaced or refunded.

9. Personal data

See our privacy policy.

10. Complaints and law

Complaints: marketnaila@gmail.com. Mediation: Consumer Mediation Service, North Gate II, Boulevard du Roi Albert II 8 box 1, 1000 Brussels (consumerombudsman.be). Belgian law applies; disputes go to the courts with legal jurisdiction.